Return and Refund Policy
Date: 10/dec/2024

Thank you for shopping with Daze Valley! We want you to be completely satisfied with your purchase. If you are not satisfied with the items you received, we offer a Return and Refund Policy to ensure a smooth and hassle-free process. Please read the policy carefully to understand how returns and refunds are handled.

1. Return Policy

We accept returns under the following conditions:
Timeframe for Returns: You may return items within 5 days of receiving your order.
Condition of Items: The item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged, used, or altered cannot be returned.
Non-returnable Items: Some products are non-returnable
Return Process: To initiate a return, please contact our customer service team at info@dazevalley.com with your order details. You will be provided with instructions on how to return the product.

2. Refund Policy

Refund Eligibility:
Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. The refund will be processed within 7-10 business days after we receive the returned product.
Refund Amount: The refund will include the amount paid for the product only. Shipping and handling charges are non-refundable.
Partial Refunds: In some cases, if the product is returned in a damaged or used condition, a partial refund may be issued based on the condition of the product.

3. Exchange Policy

Exchanges: If you would like to exchange an item for a different size, color, or model, please follow the same process as the return and request an exchange. Exchanges are subject to product availability.
Shipping for Exchanges: You will be responsible for shipping the item back to us, and any shipping fees associated with the exchange will be your responsibility.

4 . How to Return Your Product

To return a product, follow these steps:
Contact Us: Email our customer service team at info@dazevalley.com with your order number and the item(s) you wish to return.
Return Authorization: We will provide you with a return authorization and instructions for shipping the product back to us.
Shipping the Product: Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs unless the return is due to a damaged or defective product.
Refund Processing: After receiving and inspecting the returned item, we will process your refund within 7-10 business days.

5. Shipping Costs for Returns

We implement industry-standard security measures, including encryption, firewalls, and secure server connections, to protect your personal information from unauthorized access, alteration, or disclosure.
However, no method of internet transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Return Shipping Fees: The cost of return shipping will be borne by the customer unless the return is due to a defective, damaged, or incorrect item.
Original Shipping Fees: Original shipping charges are non-refundable, except in the case of defective or incorrect items.

7. Cancellation Policy

You may cancel your order before it is shipped. If the order has already been processed or dispatched, we are unable to cancel the order, but you can return the items after receiving them in accordance with our Return Policy.

8. Changes to This Privacy & Terms

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Customer Service

If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us:
Daze Valley
We Stand For Service
Email: info@dazevalley.com
Phone: +91 - 9834567890
Address: Lucknow, Uttar Pradesh, India